Privacy policy

Privacy Policy

Last Updated: November 2, 2024

This Privacy Policy describes how Worldwide Corals Merch ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from merch.worldwidecorals.com (the "Site") or otherwise interact with our services (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to you as the user of our Services.

Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the collection and use of your information in accordance with this policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site with an updated "Last Updated" date.

Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and Services.

Information You Provide Directly

  • Contact Information: Name, billing and shipping address, email address, and phone number.
  • Order Information: Details of products purchased, payment confirmation (please note, we do not store full payment card details), and order history.
  • Account Information: If you create an account, we collect your username, password, and other information used for account authentication.
  • Communication: Information you provide when contacting us, such as through customer support inquiries or via Gorgias Chat.
  • Reviews and Testimonials: Information you submit through Yotpo for product reviews and ratings.

Information Collected Automatically

  • Usage Data: We automatically collect information about your device and how you interact with our Site, including IP address, browser type, operating system, referral URLs, pages viewed, and the dates/times when you access the Site.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience, gather analytics, and understand how you use our Services. For more details, see the "Cookies and Similar Technologies" section below.

Information from Third Parties

  • Service Providers: We may receive information from third-party services that help us operate our business, such as Shopify, Printify, Gorgias Chat, and Yotpo.
  • Advertising and Analytics Partners: We collect information through tools like Google Analytics, Facebook Pixel, and Google Ads to understand user behavior and preferences.
  • Social Media Platforms: Information from platforms like Facebook and Google if you choose to link or sign in via these services.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • To Fulfill Orders: Process payments, arrange shipping, and provide order confirmations.
  • Account Management: Create and manage your account, including authentication and password management.
  • Customer Support: Respond to your inquiries and provide assistance through channels like Gorgias Chat and email.
  • Marketing Communications: Send you updates, promotions, and marketing messages (you may opt-out at any time).
  • Personalization: Customize your experience on our Site and provide tailored content and recommendations.
  • Advertising and Analytics: Use tools like Google Analytics, Facebook Ads, and Google Ads to understand user behavior and market our products effectively.
  • User Reviews and Testimonials: Utilize services like Yotpo to collect and display customer reviews and feedback.
  • Improvement of Services: Analyze usage to enhance our Site and Services.
  • Security and Fraud Prevention: Protect our business and customers from fraudulent activities.
  • Legal Compliance: Comply with applicable laws, regulations, and legal requests.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to:

  • Enhance User Experience: Remember your preferences and settings.
  • Analytics: Understand how you use our Site to improve functionality using tools like Google Analytics.
  • Marketing and Advertising: Deliver personalized advertisements and promotions through platforms like Facebook Ads and Google Ads.
  • Customer Support: Facilitate real-time customer support through Gorgias Chat.
  • User Reviews: Collect and display customer reviews using services like Yotpo.

Types of Cookies We Use

  • Essential Cookies: Necessary for the functioning of our Site.
  • Performance and Analytics Cookies: Collect information about how you use our Site.
  • Advertising Cookies: Used to deliver advertisements relevant to you.

Third-Party Tracking Technologies

Managing Cookies

You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our Site.

For more information about the cookies used by Shopify, please visit Shopify's Cookie Policy.

How We Share Your Personal Information

We may share your personal information in the following circumstances:

  • Service Providers: With third-party vendors who assist in operating our business (e.g., Shopify, Printify, Gorgias Chat, Yotpo, payment processors, shipping companies).
  • Advertising and Analytics Partners: With partners like Google and Facebook to deliver personalized advertisements and analyze Site usage.
  • Legal Obligations: To comply with legal processes or governmental requests.
  • Business Transfers: In connection with any merger, sale, or transfer of company assets.
  • With Your Consent: When you have given us explicit permission to share your information.

We do not sell your personal information to third parties.

Behavioral Advertising

As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

Opt-Out Options

Do Not Track

Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.

Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. Please protect your account credentials and notify us immediately of any unauthorized use.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request corrections to inaccurate or incomplete personal information.
  • Deletion: Request the deletion of your personal information.
  • Opt-Out: Unsubscribe from marketing communications at any time by following the instructions in our emails or contacting us.
  • Object to Processing: Object to certain processing activities, including profiling and automated decision-making.
  • Data Portability: Request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the information provided below.

European Union Residents

If you are a resident of the European Economic Area (EEA), you have specific rights under the General Data Protection Regulation (GDPR), including:

  • Right to Access: Obtain confirmation about whether your personal information is being processed and access your data.
  • Right to Rectification: Correct inaccurate or incomplete personal information.
  • Right to Erasure: Request the deletion of your personal information under certain conditions.
  • Right to Restrict Processing: Request the restriction of processing your personal information under certain conditions.
  • Right to Data Portability: Receive your personal information in a structured, commonly used format.
  • Right to Object: Object to the processing of your personal information under certain conditions.
  • Right to Withdraw Consent: Withdraw your consent at any time where we rely on your consent to process your personal information.

We process your information to fulfill contracts we might have with you (e.g., if you make an order through the Site) or otherwise to pursue our legitimate business interests.

California Residents

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

  • Right to Know: Request information about the categories and specific pieces of personal information we have collected about you.
  • Right to Delete: Request the deletion of personal information we have collected from you.
  • Right to Opt-Out: Opt-out of the sale or sharing of your personal information.
  • Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights.

To exercise your rights, please contact us using the information provided below.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States, where our servers are located.

We take appropriate measures to ensure your personal information remains protected in accordance with this Privacy Policy and applicable data protection laws, such as implementing Standard Contractual Clauses approved by the European Commission.

Third-Party Links

Our Site may contain links to other websites not operated by us. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies.

Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, or if you wish to exercise your rights regarding your personal information, please contact us at:

  • Email: contact[at]worldwidecorasl.com
  • Address: 5402 Central Florida Parkway, Orlando, FL 32821, USA